PREGNANCY, BIRTH AND
EARLY PARENTING IS SUCH AN IMPORTANT TIME IN LIFE
This is the time a woman becomes a mother and a baby is welcomed to the world.
It is also the time, that when a woman is cared for with respect, it can have a lasting effect on her, her baby, her family and the community.
Maternity Choices Australia (formerly Maternity Coalition) was formed by committed and passionate individuals who believed that the services being offered, were not providing the care that women wanted or needed.
We aim to see all women, no matter their circumstances have access to a number of maternity care choices that are based on respectful, women-centred care and are modelled and delivering care that is formed on best evidence.
WHO ARE WE
Maternity Choices Australia, formerly Maternity Coalition (MC) is a national consumer advocacy organisation committed to the advancement of best-practice maternity care for all Australian women and people accessing maternity services that don't identify as women, and their families. We bring together groups and individuals for effective lobbying, information sharing, networking and support.
WHAT WE DO
MCA works to improve our maternity system so that it better meets the needs and choices of Australian women and people accessing maternity care services. We do this through consumer representation, consumer advocacy, education and support.
The Association is a national (Australian) consumer advocacy organisation made up of individuals and groups who share a commitment to improving the care of women in pregnancy, birth and the postnatal period. It is non-profit, non-political and non-sectarian.
The purposes are:
i. To advocate for women’s human rights as mothers and consumers positioned as the key stakeholder in maternity services;
ii. To have universal access to primary prevention through autonomous midwifery care in maternity services;
iii. To protect pregnancy and childbirth as a normal process;
iv. To promote dialogue between a woman and her carer, based on trust, reciprocity and respect for the expertise of both;
v. To promote consumer awareness of the options relating to issues during pregnancy, birth and the post-natal period;
vi. To promote and facilitate the participation of consumers at all levels of policy planning and decision making in the delivery of maternity services including at both political levels;
vii. To provide a forum for consumer groups and individuals in the maternity area so they may gain support and share information, skills and resources;
viii. The Association shall not directly or indirectly support any political party, religious creed, movement or organisation, except so far as shall be necessary for the attainment of the foregoing objectives.
Most of the images used across our site have been kindly donated by the photographers and families in the pictures. In a time when birth is hidden from view and over-dramatised on television and movie screens, it is so important that expectant parents get the opportunity to see real birth and some of the many ways it can unfold, so we would like to extend our gratitude to the families in these pictures for their generosity in sharing these images.
Welcome to our website. This website with URL address is owned and operated by Maternity Choices Australia, ABN 82 691 324 728.
The terms ‘us’ or ‘our’ or ‘we’ refers to Maternity Choices Australia, the owner of the website, whose registered office is in Queensland, Australia. The term ‘you’ or ‘your’ refers to the website user.
Maternity Choices is a not for profit organisation that provides the following services:
* Pregnancy and Birth resources
* Consumer Advocacy
* Birth related articles
1. the use of this website
2. all services and products provided through this website.
Should you not agree with any of these terms and conditions, please do not use our website.
1. Your use of this website is subject to the following terms and conditions:
1.1. When you visit this website and use our services or purchase our products you agree that you have read these Terms and all related documents and that you are willing to be bound by them.
1.2. The content of this website is for your general information and use only. It is subject to change without prior notice.
2.1. We may update our terms and conditions from time-to-time and the new provisions will apply from the date they are updated.
3. Disclaimer (General)
3.1. Whilst every care is taken, Maternity Choices Australia does not provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
3.2. The information available through this website site is provided for educational purposes only.
3.3. You are solely responsible for any results you obtain as a result of using the information on this website.
3.4. You acknowledge and agree that no information or advice provided by us including that contained on this website any way constitutes health, midwifery or medical or psychological advice or is to be used by you in the place advice provided by your doctor. Neither does this the information contained in this website constitute advice of any other regulated industry or creates a warranty of any kind with respect to this website.
3.5. This disclaimer applies to the fullest extent permitted by law and survives any termination or expiration of this agreement or your use of this website or the services found on this website.
4. Copyright, trademarks, and other intellectual property
4.1. Maternity Choices Australia owns the intellectual property rights in all of the content of this website or has permission to use or display the material on this website.
4.2. You may not use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, promote, create derivative works, or in any way exploit or allow others to exploit any of our website content in whole or in part except as expressly authorised by us.
4.3. Please email if you require permission to reproduce any of the contents of this website.
4.4. Images and item descriptions posted on this website by third parties are the responsibility of those third parties and may be subject to copyright.
4.5. You must seek permission from the third party before using any of their content. The names of actual companies and products mentioned on this website may be the trademarks of their respective owners.
5. Personal use only
5.1. You may access, download, or print material from the website for your personal use only.
5.2. Sharing any intellectual property or copyright material from this website for commercial use of any sort, without permission is expressly prohibited.
5.3. You agree not to change or delete any copyright or proprietary notice from materials downloaded from this website or any site accessible through this website.
5.4. Except as otherwise expressly granted to you in writing, we do not grant you any other express or implied right or license to our website content or our intellectual property.
6. No unlawful or prohibited use
6.1. As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms and conditions.
6.2. You may not use this website in any manner which could damage, disable, overburden, or impair this website or interfere with any other person’s use and enjoyment of this website.
6.3. You agree not to hack into areas of this website that are not intentionally made available to you.
6.4. You expressly agree not to:
6.4.1. engage in any internal or external spamming, or other similar actions
6.4.2. engage in any unlawful or immoral acts, or acts that are in violation of these terms and conditions
6.4.3. decompile, reverse engineer, or try to copy or imitate this website or underlying content
6.4.4. use the website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus or other malicious computer software.
6.4.5. use data collected from the website for any direct marketing activity (including without limitation email marketing, social media marketing, online marketing, SMS marketing, telemarketing, and direct mailing).
6.4.6. use data collected from the website to contact individuals, companies or other persons or entities for marketing purposes.
6.5. You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and not misleading.
7. Copyright infringement
7.1. If you believe that there is material on our website that infringes third party intellectual property rights, please email Maternity Choices Australia with sufficient information to enable us to determine who the owner of the intellectual property is and to remove it from the Maternity Choices Australia website if appropriate.
9. Third-party links
9.1. This website may also, on occasion, include links to other websites which are not controlled by us.
9.2. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk.
9.3. Third-party links on our website do not signify that we recommend or endorse the websites.
9.4. We have no control over the nature, content, and availability of those websites.
10. Website security
10.1. Maternity Choices Australia makes every effort to maintain the security of the Maternity Choices Australia website including but not limited to encryption, firewall, antivirus, and spyware protection to the extent that we deem advisable to protect your personal information, the integrity of the website and conduct our business. However, we do not guarantee the security of the website, our records, or your content.
10.2. Maternity Choices Australia disclaims all liability for any computer virus or technological problems that we do not intentionally cause or that is beyond our control. You are advised to install and maintain up-to-date security software on your computer for your further protection.
10.3. The Maternity Choices Australia website is managed by third-party services; therefore, the website may be inaccessible from time to time.
11. Limitation of Liability
11.1. Maternity Choices Australia will not be liable to you or any other person or entity for any damages whatsoever arising as a result of your use of this website in any way, subject to the requirements of Australian Consumer Law.
11.2. Where warranties are implied by law, you acknowledge and agree that the total aggregate liability to us is limited at our discretion to the provision of those services again, or to a refund equal to the total amount paid by you for the particular services that are the subject of the cause of action, even if those services were provided to you without cost.
11.3. This limitation of liability applies to the fullest extent permitted by law and shall survive any termination or expiration of this agreement or your use of this website or the services found on this website.
12.1. You agree to indemnify and defend Maternity Choices Australia from any claims, damages, liabilities, costs, or expenses (including without limitation court costs, collection costs, and reasonable legal fees) related to:
12.1.1. your unauthorised use of this website or products or services included or advertised on this website
13. Applicable law
13.1. This agreement is governed by the laws of Queensland and you consent to the exclusive jurisdiction and venue of courts within Queensland in all disputes arising out of or relating to the use of this website.
13.2. You may provide notice to us through the contact us page or otherwise by email addressed to
13.3. Maternity Choices Australia may provide notice to you via email or other electronic means.
14.1. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Maternity Choices Australia as a result of this Agreement or use of this website.
15.1. If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the terms and conditions will continue in effect.
16. Feedback, comments or complaints
16.1. If you have any questions, please email . We endeavour to respond to all enquiries within three business days.
Maternity Choices Australia is committed to protecting your privacy as an online visitor to our website.
As we are an online business trading globally we aim to comply with the Australian Privacy Principles contained in The Privacy Act 1993 (Cth) and General Data Protection Regulations (GDPR) to ensure that your information is protected.
We use the information we collect about you to maximise the services and products that we provide to you via our website and through our business.
By providing us with your data, you warrant to us that you are over the age of 18 years.
1. Contact Details
Our full contact details are
Maternity Choices Australia ABN: 82 691 324 728
Please email to obtain a postal address as this address is a private address. You are not required to state a reason for this request and you will be emailed requested details.
1.1. It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing .
2. Personal Information – Type, purpose and legal grounds
2.1. Personal information/data means any information capable of identifying an individual. It does not include data that is anonymous in its source.
2.2. We may process the following categories of personal data about you:
2.2.1. Communication Information
188.8.131.52. Communication information includes any communication that you send to us. This information can be sent to us through:
a. The contact form on our website;
b. The subscriber form on our website;
c. Email, text, social media messaging;
d. Through any other communication that you send to us.
184.108.40.206. We process this data for the purposes of:
a. Communicating with you;
b. For record keeping, and;
c. For the establishment, pursuance or defence of legal claims.
220.127.116.11. Our legal ground for this processing is our legitimate interests which in this case are to respond to communications sent to us, to keep records and to establish, pursue or defend legal claims.
2.2.2. Customer Information
18.104.22.168. Customer information or data includes any information you provide relating to any purchases of goods and/or services such as your name, title, billing address, delivery email address, phone number, date of birth, contact details, purchase details and your card details.
22.214.171.124. We process this information to:
a. Supply the goods and/or services you have purchased, and;
b. To keep records of such transactions.
126.96.36.199. Our legal ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
2.2.3. User Information/Data
188.8.131.52. User information includes data about how you use our website and any online services together with any data that you may post for publication on our website or through other online services. We may collect, store and use:
a. information that you provide to us when using the services on our website or that is generated in the course of the use of those services (including the timing, frequency, and pattern of service use);
b. information contained in, or relating to, a personal or business account with our website (including name, email address, date and month of birth);
c. information that you provide when you provide feedback;
d. information that you provide when you change your personal details or email preferences;
e. information that you provide when you respond to a survey;
f. information that you provide when you communicate with our customer support;
g. any other personal information that you choose to send to us.
184.108.40.206. Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
220.127.116.11. We process this data to
a. Operate our website and ensure relevant content is provided to you;
b. To ensure the security of our website;
c. To maintain backups of our website and/or databases and;
d. To enable publication and administration of our website, other online services, and business.
18.104.22.168. Our legal ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
22.214.171.124. We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
2.2.4. Technical Data
126.96.36.199. Technical data is information about your use of our website and online services such as information about your visits to, and use of this website, including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths.
188.8.131.52. The source of this data is from our analytics tracking system.
184.108.40.206. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.
220.127.116.11. Our legal ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
2.2.5. Financial Transactions
18.104.22.168. All our website financial transactions are currently handled through our payment services provider. This may change from time-to-time.
22.214.171.124. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
126.96.36.199. All individual profile and company details are not used for any other purpose other than that described above.
188.8.131.52. Details are only supplied to a third-party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.
2.2.6. Marketing Information/Data
184.108.40.206. Marketing information includes data about your preferences in receiving marketing from us and our third parties, and your communication preferences.
220.127.116.11. We process this data to:
a. Enable you to receive our newsletter;
b. Enable you to participate in promotions such as competitions, prize draws and free giveaways;
c. To deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.
18.104.22.168. Our legal ground for this processing is our legitimate interests, which in this case, are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
22.214.171.124. We may use Customer, User, Technical and Marketing Information/Data to:
a. Deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and;
b. Measure or understand the effectiveness of the advertising we offer to you.
126.96.36.199. Our legal ground for this processing is legitimate interest which is to grow our business.
188.8.131.52. We may also use such data to send other marketing communications to you and our legal grounds for doing so is either your consent or legitimate interest namely to grow our business. (Please see Marketing Communications below – Section 3).
2.2.7. Sensitive Data
We may need to collect the following sensitive data about you in order to deliver personalised and holistic support:
* Details of your pregnancy, labour and birth.
* Details of your postnatal experience.
* Details of your birth experience.
We require your explicit consent for processing sensitive data, therefore when you submit your details, we will send you a further communication asking for you to confirm your consent to this processing
2.2.8. Contract Obligations
184.108.40.206. Where we are required to collect personal data by law, or under the terms of the contract between us, and you do not provide us with
that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you).
220.127.116.11. If you don’t provide us with the requested information, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
2.2.9. Use of Personal Information
18.104.22.168. We will only use your personal data for the purpose it was collected for or reasonably compatible purposes if necessary. In the event we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
22.214.171.124. We may process your personal information without your knowledge or consent where this is required or permitted by law.
3. How your personal information is collected
3.1.1. We may automatically collect certain data from you as you use our website by using cookies and similar technologies.
3.1.2. A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
3.1.3. Cookies are used by nearly all websites and do not harm your system.
3.3. Types of Cookies:
3.3.1. Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
3.3.2. Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.
3.4. Cookies categories:
3.4.1. Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and/or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
3.4.2. Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
3.4.3. Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
4. Marketing Communications
4.1. Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests, namely to grow our business.
4.2. We may send you marketing communications if:
4.2.1. You made a purchase or asked for information from us about our goods or services; or
4.2.2. You agreed to receive marketing communication and, in each case, you have not opted out of receiving such communications since.
4.2.3. You are a company, we may send you marketing emails without your consent. You may opt out of receiving marketing emails from us at any time.
4.3. Express consent
4.3.1. It is unlikely that Maternity Choices Australia will share your personal data with any third party for their own marketing purposes, however, in such circumstances, we will obtain your express consent.
4.4. Stopping marketing messages
4.4.1. You can ask us or third parties to stop sending you marketing messages at any time by:
126.96.36.199. following the opt-out links on any marketing messages sent to you, or
188.8.131.52. Emailing us at at any time.
4.4.2. If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations, returns, replacements etc.
5. Disclosures of Your Personal Data
5.1. We may have to share your personal data with the parties set out below:
5.1.1. Service providers who provide IT and system administration services.
5.1.2. Professional advisers including lawyers, bankers, auditors, and insurers.
5.1.3. Government bodies that require us to report processing activities.
5.1.4. Market Researchers and Analysts.
5.1.5. Marketing agencies we may engage from time-to-time.
5.1.6. Third parties to whom we sell, transfer, or merge parts of our business or our assets.
5.2. We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
6. International Transfers (for example to our preferred email marketing platform or CRM)
6.1. Whenever we transfer your personal data we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:
6.1.1. If you are a resident of the European Union, we will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
6.1.2. Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
6.1.3. If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.
6.2. If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
7. Data Security
7.1. We strive to ensure the security, integrity, and privacy of personal information submitted to our website, and we periodically update our security measures in light of current technologies.
7.2. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
7.3. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
7.4. We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
8. Data Retention
8.1. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8.2. For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for five years after they stop being customers.
8.3. In some circumstances, we may delete identifying components of your data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. Your Legal Rights
9.1. Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
9.2. If you wish to exercise any of the rights set out above, please email us at
9.3. In order to respond to any request, we will require the following information:
9.3.1. your name and address; and
9.3.2. your contact telephone numbers
9.4. There is no fee chargeable to access your personal data however we may charge a fee if your request is clearly unfounded, repetitive or excessive, or refuse to comply with your request in these circumstances.
9.5. As a security measure to ensure your data is not disclosed to any person who has no right to receive it we may request further information from you.
9.6. We try to respond to all legitimate requests within 30 days unless the request is complex or where there are multiple requests. If our response is likely to exceed 30 days you will be notified.
9.7. If you are not happy with any aspect of how we collect and use your data please contact us first so we may attempt to resolve your issue immediately. You also have the right to complain to the Office of the Australian Privacy Commissioner
(), the Australian supervisory authority for data protection issues.
10.3. You may instruct us at any time not to process your personal information for marketing purposes.
10.4. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.