COMPLAINTS

An example story based on the many complaints we assist with each year...

Lilly's Story - After Birth

Lilly attended her hospital in labour at 41 weeks with her first child, and as she was unaware of her rights and the hospital made their recommendations sound like legal requirements, she agreed to their interventions, which unfortunately led to an unplanned caesarean section.  In the difficult weeks and months after her baby’s birth, recovering from the operation and trying to establish breastfeeding and motherhood, she starts to reflect on her experience.  

 

Lilly was in labour when she got to the hospital, so did she really need to be induced?  And did that medication make her labour more difficult than the labour she was easing into at home?  Did it make her baby’s heart rate drop, necessitating the rush into the operating theatre?  Did the baby need to be separated from her for so long?  Is the hours they had apart the reason why it has been so hard to feed her baby?

What are Lilly's options?

1. Know her rights

As in the two previous scenarios, Lilly had the right to evidence based, unbiased information every step of the way in her care.  Without this, she was in fact coerced into each of the interventions she received.  She could have said no at any time and been supported by the staff in that decision.  (More on knowing her rights in Sophie's story.)

2. Start the complaints process

Now that she knows this, she can pursue a complaint with the hospital, by choosing her state.