COMPLAINTS

NOTE: Even though this video mentions Queensland, the general points are still relevant to other states.

HOW TO STEP BY STEP

1. Request a copy of your medical records.  To do this, Google your hospital name + 'copy of medical records'

2. Google your hospital's consumer feedback email address.

3. Using the email template on the right as a guide, copy and paste and edit to fit your experience.

 

4. Set a calendar alert to check you've received a written response in 30 days as you may need to chase up a written response.

 

5. Email the hospital's response HERE.

PLEASE NOTE

If you've found these resources helpful and are in a position to; please consider joining MCA as a member so that we can continue building on this work and providing complaints templates for each state.  JOIN NOW HERE

- This is not medical or legal advice but potential remedies to encourage care providers to deliver respectful maternity care.

- These templates are QLD specific as we are still working on collating templates for other states.

- This process is most easily done on a desktop, for ease of copying and pasting from the Hosptials table.

EXAMPLE TEMPLATE

What happened?

Here are some examples:

(They did to me...)

-I consented to a vaginal exam but was given a stretch and sweep without consent

-I was told I wasn't allowed access to water birth as pain relief and coerced into epidural

-I was forced into my back and it hurt and caused me to tear

-I was touched without consent

-I was coerced into induction/c-section with the dead baby card

-I wasn't given full free and informed consent abut the risks of induction/c-section

-I didn't give full free and informed consent for GTT and was unaware of the risks and consequences of having this test.

-I was yelled at for eating/vomiting

-My clitoral tissue was severed with reduced sexual function without full free and informed consent 

-I was given a husband stitch which is female genital mutilation without full free and informed consent

-I was coerced into an anal exam despite no clinical indication or evidence for this degrading practice

-I was given a synto injection without full free and informed consent ie not told the risks to me and my baby.

-My babies cord was cut early for no reason causing harm and resuscitation didn't occur on me which is most optimal

-My placenta was disposed of without full free and informed consent with devastating impacts on its cultural significance

(No access to...)

-Qld is the only state not to have insurance for publicly funded homebirth. -I am being denied access to the best outcomes for myself and my baby (Homer 2019, Tuck-Davies 2018, Sandal 2018, Reitsma 2020)

-I didn't get into MGP

-I didn't get into Birth Center

-I didn't get to birth close to home

-I didn't get access to waterbirth

-I didn't get access to a vaginal breech birth clinic

-My private midwife, photographer or doula wasn't allowed to support me even though I had paid them

-Support people of choice given the cultural significance to me.

-Birthing on Country Services

-In home postnatal support 

How it made you feel?

Here are some examples:

-inhuman, lack of choice, coerced, offended, not valued, degraded, treated like a child with no autonomy, risking my baby and my morbidity, fear, scared, unsupported, risk of poor outcomes associated with hospital birth, not listened to, anxious about strangers, 

Remedy

What do you want the service to respond with?

- Apology for not providing it

- Apology for not providing info on accessing best practice models of care and place of birth

- Apology for not providing information on how to complain and remedy at time of appointment to ensure full, free and informed consent 

-Facility upgrade and Clinician upskilling in clinical practice

- Hospital service: to write to state Minister for Health asking for Publicly Funded Homebirth insurance to be added to insurance certificate, greater access to birth centres & continuity targets

- Infographics publicly available on social media showing maternity outcomes and experience measures (such as percentage of consumers offered MGP at time of birth, water birth, c-section, perineal trauma including episiotomy and 3/4 degree tear rate)

-This service paying for private care if unable to meet your needs.

EMAIL ADDRESSES
Hospital
Region
HHS Email
Dept Email
Hervey Bay Hospital
Wide Bay
wbhsd-cgsu@health.qld.gov.au
DLO@health.qld.gov.au
Bundaberg Hospital
Wide Bay
wbhsd-cgsu@health.qld.gov.au
DLO@health.qld.gov.au
Ipswich Hospital
West Moreton
wmh_clo@health.qld.gov.au
DLO@health.qld.gov.au
Townsville Hospital
Townsville
feedback@health.qld.gov.au
DLO@health.qld.gov.au
Ingham Hospital
Townsville
feedback@health.qld.gov.au
DLO@health.qld.gov.au
Ayr Hospital
Townsville
feedback@health.qld.gov.au
DLO@health.qld.gov.au
Thursday Island Hospital
Torres and Cape
tchhs-north-clo@health.qld.gov.au
DLO@health.qld.gov.au
Cooktown Hospital
Torres and Cape
tchhs-north-clo@health.qld.gov.au
DLO@health.qld.gov.au
Sunshine Coast Hospital
Sunshine Coast
sc-plo-inquiry@health.qld.gov.au
DLO@health.qld.gov.au
Gympie Hospital
Sunshine Coast
sc-plo-inquiry@health.qld.gov.au
DLO@health.qld.gov.au
St George Hospital
South West
swhhs-consumer_feedback@health.qld.gov.au
DLO@health.qld.gov.au
Roma Hospital
South West
swhhs-consumer_feedback@health.qld.gov.au
DLO@health.qld.gov.au
Charleville Hospital
South West
swhhs-consumer_feedback@health.qld.gov.au
DLO@health.qld.gov.au
Mt Isa Hospital
North West
nwhhsclo@health.qld.gov.au
DLO@health.qld.gov.au
Redlands Hospital
Metro South
consumer_liasion_bayside@health.qld.gov.au
DLO@health.qld.gov.au
Logan Hospital
Metro South
CLS_LB@health.qld.gov.au
DLO@health.qld.gov.au
Beaudesert Hospital
Metro South
cls_lb@health.qld.gov.au
DLO@health.qld.gov.au
Royal Brisbane & Women's Hospital
Metro North
wns-feedback@health.qld.gov.au, rbwh-pls@health.qld.gov.au, metronorthfeedback@health.qld.gov.au
DLO@health.qld.gov.au
Redcliffe Hospital
Metro North
redh-feedback@health.qld.gov.au, metronorthfeedback@health.qld.gov.au
DLO@health.qld.gov.au
Caboolture Hospital
Metro North
cabh-feedback@health.qld.gov.au, metronorthfeedback@health.qld.gov.au
DLO@health.qld.gov.au
Proserpine Hospital
Makay
mhhs-comms@health.qld.gov.au
DLO@health.qld.gov.au
Mackay Hospital
Makay
mhhs-comms@health.qld.gov.au
DLO@health.qld.gov.au
Gold Coast University Hospital
Gold Coast
gcpls@health.qld.gov.au
DLO@health.qld.gov.au
Warwick Hospital
Darling Downs
consumer_liasion_ddhhs@health.qld.gov.au
DLO@health.qld.gov.au
Toowoomba Hospital
Darling Downs
consumer_liasion_ddhhs@health.qld.gov.au
DLO@health.qld.gov.au
Stanthorpe Hospital
Darling Downs
consumer_liasion_ddhhs@health.qld.gov.au
DLO@health.qld.gov.au
Kingaroy Hospital
Darling Downs
consumer_liasion_ddhhs@health.qld.gov.au
DLO@health.qld.gov.au
Goondiwindi Hospital
Darling Downs
consumer_liasion_ddhhs@health.qld.gov.au
DLO@health.qld.gov.au
Dalby Hospital
Darling Downs
consumer_liasion_ddhhs@health.qld.gov.au
DLO@health.qld.gov.au
Chinchilla Hospital
Darling Downs
consumer_liasion_ddhhs@health.qld.gov.au
DLO@health.qld.gov.au
Longreach Hospital
Central West
cw-safety@health.qld.gov.au
DLO@health.qld.gov.au
Rockhampton Hospital
Central Queensland
cqhhsconsumerfeedback@health.qld.gov.au
DLO@health.qld.gov.au
Gladstone Hospital
Central Queensland
cqhhsconsumerfeedback@health.qld.gov.au
DLO@health.qld.gov.au
Emerald Hospital
Central Queensland
cqhhsconsumerfeedback@health.qld.gov.au
DLO@health.qld.gov.au
Biloela Hospital
Central Queensland
cqhhsconsumerfeedback@health.qld.gov.au
DLO@health.qld.gov.au
Mareeba Hospital
Cairns and Hinterland
CHHHS_feedback@health.qld.gov.au
DLO@health.qld.gov.au
Innisfail Hospital
Cairns and Hinterland
CHHHS_feedback@health.qld.gov.au
DLO@health.qld.gov.au
Cairns Hospital
Cairns and Hinterland
CHHHS_feedback@health.qld.gov.au
DLO@health.qld.gov.au
Atherton Hospital
Cairns and Hinterland
CHHHS_feedback@health.qld.gov.au
DLO@health.qld.gov.au